FAQ
- How can I return a product?
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email(Service@micyox.net) to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.
- What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange, please email us(Service@micyox.net) with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your problem is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
- If I have a problem with my shopped product, what do I do?
In the event you may have a problem with the functioning of your product, you can also contact our Customer Service email (Service@micyox.net). We will be troubleshooting to help determine what the problem is.
- How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store. The specific delivery policy of Amazon platform shall prevail
- Support shipping countries
Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico, and some products can ship to the UK and DE. You can click the product to check the details.
- When will my order be delivered?
In general, your order will be delivered by a third-party provider (Amazon Fulfillment and FedEx) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-15 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
- Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly.
You can click here (@Micyox) to view the installation video tutorial, the brand's official Youtube.
You can also contact our customer service via email(Service@micyox.net) to get one.
- Are there workouts available for beginner?
Please visit our (@Micyox) Youtube to see tips about getting started on your products, as well as advice on workouts.